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Returns and Refund Policy

Thank you for shopping with Pinka Divine Energy. We appreciate your business and want to ensure your satisfaction with our products. Please review our return and refund policy carefully.

1. Return Eligibility

Customers may return eligible items within 7 days from the date of receiving their orders.

2. Eligible Items

Customers may return eligible items within 7 days from the date of receiving their orders.

3. Initiation of Return

To initiate a return, customers must contact our customer service team within 7 days of receiving the order. Please provide your order number and a detailed reason for the return.

4. Return Shipping

Customers are responsible for the cost of return shipping. Please ensure that the items are securely packaged to prevent damage during transit. We recommend using a trackable shipping method.

5. Inspection and Processing

Once we receive the returned items, our team will inspect them for eligibility. If the items meet our return criteria, we will process the refund. Refunds will be processed via bank transfer only. Kindly share your bank details by Email: info@pinkadivineenergy.com or WhatsApp: [Insert WhatsApp Number].

If you opt to replace or change any received item for any reason, please note that return courier charges of up to Rs 150 will apply. Replacement or exchange will be facilitated upon receipt of the item at our office.

6. Refund Timeframe

Refunds will be processed within 7 business days of receiving the returned items. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

7. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

Personalized or customized items
Gift cards
Non-refundable or non-returnable products as explicitly mentioned on the product page.

8. Exchanges

We do not currently offer direct exchanges. If you need a different item, please initiate a return and place a new order.

9. Damaged or Defective Items

Please record an unboxing video of the parcel before opening the packaging. If you receive a damaged, defective, or missing item, please contact our customer service team within 24 hours of receiving the parcel. We will arrange for a replacement or refund as appropriate.

10. Like or Dislike

Customers who have received the product and cannot return it or get a refund may like or dislike it depending on their experience and satisfaction.

11. Contact Information

For any questions or concerns regarding our return and refund policy, please contact our customer service team at info@pinkadivineenergy.com

Note: This return and refund policy is subject to change without notice. Please check our website for the most up-to-date policy information.

Thank you for choosing Pinka Divine Energy. We appreciate your understanding and cooperation.

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+1-202-555-0140

1463 Chandler Drive Springfield, MO 65806

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